Return & Refund Policy
You have 7 days from the day your order is delivered to request a return or exchange.
What we need the item to look like
We check every returned item before approving a refund or exchange. To pass, the item must be:
- Unworn and unwashed
- Unaltered — not tailored, cropped, or repaired
- With all original tags still attached
- In its original packaging
- Free of stains, marks, makeup, perfume or smoke smell, and pet hair
An item that fails these checks cannot be accepted, and we will send it back to you.
How to start a return
Message us on WhatsApp at 0324-0248493 or on Instagram within 7 days of delivery. Please include your order number and a photo of the item. We will confirm the return and share the address to send it to.
Refunds
Once your item reaches us and passes the checks above, we process your refund within 3 working days. Because orders are Cash on Delivery, refunds are sent by bank transfer, Easypaisa or JazzCash to the account you give us.
We refund the price of the item. The original delivery charge is not refunded.
Exchanges
If you want a different size or colour, tell us when you start the return. Exchanges follow the same 7-day window and the same condition checks, and are subject to that size being in stock.
Return delivery cost
If the item is faulty, damaged, or we sent you the wrong thing, we cover the return delivery. If you are returning for any other reason — it did not fit, or you changed your mind — the return delivery is at your cost.
Questions
Message us and we will answer. We would much rather sort out a size problem than have you keep something that does not fit.